Legal

Privacy Policy

How Esangweni intends to handle personal information across the public website and future production services.

Draft status

Draft for review - not final legal advice.

This review version must be approved against final operational and legal requirements.

Draft review versionLast updated: 2026-09-21Contact form uses protected delivery

Information you may choose to provide

The public website may ask you to enter basic information while preparing a finance enquiry for WhatsApp or sending a general contact enquiry.

Name and email address for a general contact enquiry.
Name and phone or WhatsApp number, optional email address, and voluntarily provided location for a finance enquiry.
Selected finance solution, audience category, preferred contact method, and a short description of the need.
Future account or onboarding information only if secure production services are introduced with appropriate notices.

Current form and storage status

Finance enquiries prepare a WhatsApp message in your browser. The general contact form sends the information you enter to an Esangweni contact-email endpoint when its verification and delivery services are available.

For a finance enquiry, nothing is sent until you review the prepared message and choose Send in WhatsApp.
If you send the message, WhatsApp processes it under its own terms and delivers it to the configured contact channel.
The public site and contact endpoint are hosted on Netlify. A successfully verified general contact enquiry is delivered to Esangweni's configured email address through its authenticated cPanel SMTP mailbox.
Cloudflare Turnstile is used to check that a general contact submission is not automated before it is sent. If website delivery is unavailable, the page provides an email-app fallback.

How information may be used

Information that you choose to send may be used to respond, understand the enquiry, explain the relevant process, and meet operational or compliance obligations.

Responding to finance and general enquiries.
Understanding service and audience needs.
Preparing for eligibility, affordability, documentation, and compliance checks if an enquiry proceeds.
Improving public information and future platform services.

Sharing and protection

Esangweni does not sell personal information. Information may be shared with authorised service providers, licensed insurers where relevant, compliance partners, or regulators when legally required and subject to appropriate controls.

Access should be limited to people and providers who need the information for a legitimate purpose.
Final retention, security, cross-border transfer, and incident-response terms require legal and operational confirmation.

Your rights

Subject to applicable law and final operational procedures, individuals may request access, correction, or deletion of personal information and may opt out of non-essential communications.

Request access to relevant personal information.
Request correction of inaccurate information.
Request deletion where legally and operationally permitted.
Opt out of non-essential communications.

Privacy contact

Privacy enquiries may be directed to the review contact below.

info@esangweni.co.zw

WhatsApp and email are the approved public contact channels.